betlivo Privacy Policy

1 Introduction

betlivo ("betlivo", "we", "us", "our") is the operator of the online gaming and sports betting platform available at betlivo.ws. We are committed to protecting the privacy and personal data of every Filipino player who registers, browses, or interacts with our platform. This Privacy Policy applies to all personal information collected via the betlivo website, mobile platform, betlivo Casino, betlivo Login portal, Slot games, Bingo rooms, Mahjong Ways titles, the betlivo Wallet, and any other betlivo service.

This Privacy Policy is issued in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. By creating a betlivo account or using any part of the betlivo platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

If you have any questions about this Privacy Policy or how betlivo handles your personal data, you may contact our Data Protection Officer (DPO) at any time. Contact details are provided in Section 13 of this Policy.

2 Personal Data We Collect

betlivo collects personal data from you in several ways — directly when you provide it during registration or account use, automatically when you interact with the platform, and from third-party sources such as payment providers and identity verification services. The categories of personal data betlivo collects include:

2.1 Registration and Identity Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify the 21+ age requirement)
• Philippine residential address
• Email address
• Mobile number (including the number linked to your GCash or PayMaya account)
• Username and encrypted password
• Scanned or photographed copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's license, PRC ID) submitted for KYC verification

2.2 Financial and Transaction Data

• Deposit and withdrawal transaction history
• GCash account details (mobile number and account name)
• Bank account details (for BPI, BDO, Metrobank, and other bank transfers)
• PayMaya account details where applicable
• Bonus and promotional credit records
• Bet history, game session records, and win/loss data

2.3 Technical and Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the betlivo platform
• Login timestamps and session duration records
• Cookies, pixel tags, and similar tracking technology data (see Section 6)

2.4 Communications Data

• Records of your interactions with betlivo's customer support team via Live Chat or email
• Feedback, complaints, and dispute submissions
• Records of promotional preferences and marketing consent choices

3 How betlivo Uses Your Personal Data

betlivo uses the personal data we collect for the following specific purposes. We will not use your data for any purpose not listed here without first obtaining your consent or updating this Privacy Policy with appropriate notice.

3.1 Account Management and Platform Access

We use your registration and identity data to create and manage your betlivo account, authenticate your betlivo Login sessions, and personalize your gaming experience. This includes enabling access to the betlivo Casino, Slot games, Bingo rooms, Mahjong Ways titles, and all other platform features.

3.2 Payment Processing and the betlivo Wallet

Your financial data is used to process deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment channels, as well as to process withdrawal requests to your registered payment account. betlivo uses this data to prevent payment fraud and ensure that all funds move securely between your betlivo Wallet and your registered payment methods.

3.3 Regulatory Compliance

betlivo is required by PAGCOR licensing conditions and Philippine law — including the Anti-Money Laundering Act (AMLA) and the Data Privacy Act of 2012 — to collect, retain, and in certain circumstances report, specific categories of personal and financial data. Your KYC documents and transaction records are maintained in compliance with these mandatory regulatory obligations.

3.4 Responsible Gaming and Player Protection

betlivo uses your usage data, bet history, and session records to monitor for signs of problem gambling behavior and to enforce responsible gaming tools you have activated, such as deposit limits, cooling-off periods, and self-exclusion. This processing is conducted in your interest and in fulfillment of betlivo's duty of care to all Filipino players.

3.5 Customer Support

We use your communications data to respond to your support queries, resolve disputes, and improve our customer service quality. Live Chat transcripts and email records are retained for quality assurance and for the resolution of any subsequent disputes relating to the same matter.

3.6 Security and Fraud Prevention

betlivo uses technical and usage data — including IP addresses, device fingerprints, and login patterns — to detect and prevent fraud, unauthorized account access, multi-accounting, bonus abuse, and other prohibited conduct as defined in betlivo's Terms & Conditions.

3.7 Marketing Communications

With your explicit consent, betlivo may send you promotional emails, SMS messages, or in-platform notifications about new games, bonus offers, and betlivo Casino promotions. You may withdraw your marketing consent at any time by contacting our support team or updating your notification preferences in your betlivo account settings.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, betlivo processes your personal data on the following legal grounds depending on the specific processing activity involved:

5 Data Sharing & Disclosure

betlivo does not share your personal data with third parties except in the specific circumstances described below. In all cases where data is shared with a third-party service provider, betlivo ensures that appropriate data processing agreements are in place that bind the recipient to confidentiality and security obligations consistent with the Data Privacy Act of 2012.

5.1 Payment Service Providers

betlivo shares necessary financial and identity data with payment processors — including GCash (Mynt), PayMaya, BPI, BDO, and Metrobank — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are licensed financial service providers in the Philippines.

5.2 Game Software Suppliers

betlivo's games are powered by third-party game software providers (for example, PG Soft for Mahjong Ways titles). Limited technical and session data may be shared with game providers to facilitate gameplay, resolve game disputes, and ensure RNG certification compliance. Game providers do not receive your identity or financial data.

5.3 KYC and Identity Verification Providers

betlivo uses third-party identity verification services to assist with KYC compliance. Your identity documents and verification data may be processed by these providers under strict confidentiality agreements. These providers are contractually prohibited from using your data for any purpose other than identity verification for betlivo.

5.4 Regulatory and Law Enforcement Authorities

betlivo is legally required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement authorities upon lawful demand. betlivo will not disclose more data than is legally required and will notify you of any such disclosure where permitted by law.

6 Cookies & Tracking Technologies

betlivo uses cookies, pixel tags, web beacons, and similar tracking technologies to operate and improve the betlivo platform. A cookie is a small text file placed on your device when you visit a website. betlivo uses the following categories of cookies:

You can manage or disable non-essential cookies at any time through your browser's settings. Please note that disabling certain cookies may affect the functionality of the betlivo platform, including your ability to stay logged in or access certain features.

7 Data Retention

betlivo retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following general retention periods apply:

When data is no longer required for the purposes listed above, betlivo will securely delete or anonymize the data. Anonymized data (data that cannot be linked back to any individual) may be retained indefinitely for statistical and platform improvement purposes.

8 Security Measures

betlivo takes the security of your personal data seriously. We implement a range of technical and organizational security measures to protect your information against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the betlivo platform is encrypted using industry-standard SSL/TLS protocols. The betlivo website operates exclusively over HTTPS.
• Encrypted Password Storage: Passwords are never stored in plain text. betlivo uses strong hashing algorithms (bcrypt) to store passwords securely.
• Two-Factor Authentication (2FA): betlivo offers 2FA for your betlivo Login to add an extra layer of protection to your account.
• Access Controls: betlivo staff access to player data is strictly controlled on a need-to-know basis. All internal access is logged and subject to regular audit.
• Secure Data Centers: betlivo's servers are hosted in secure, access-controlled data centers with 24/7 physical and cybersecurity monitoring.
• Regular Security Audits: betlivo conducts regular internal and third-party security audits to identify and remediate vulnerabilities in the platform.

While betlivo takes all reasonable steps to protect your data, no online platform can guarantee 100% security. You also play a role in protecting your account — please use a strong, unique password for your betlivo Login and enable 2FA where available.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules, you — as a data subject — have the following rights in relation to the personal data betlivo holds about you. You may exercise any of these rights at any time by contacting betlivo's Data Protection Officer (DPO) using the details in Section 13.

10 Minors & Age Policy

The betlivo platform is strictly intended for individuals aged 21 years and above. This is the minimum legal age for real-money online gambling in the Philippines as mandated by PAGCOR. betlivo does not knowingly collect personal data from anyone under the age of 21.

During the registration process, all users are required to confirm their age and agree to betlivo's Terms & Conditions. betlivo's KYC verification process — which requires submission of a government-issued Philippine ID showing date of birth — provides a secondary layer of age verification for all players.

11 Cross-Border Data Transfers

Some of betlivo's third-party service providers — including certain game software suppliers and technical infrastructure providers — may process data in jurisdictions outside the Philippines. Wherever betlivo transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

These safeguards include contractual data protection clauses that bind overseas recipients to standards equivalent to those required by Philippine law, as well as assessments of the data protection framework of the receiving country. betlivo will only transfer data to jurisdictions that provide an adequate level of data protection or where binding contractual safeguards are in place.

If you would like more information about the specific safeguards betlivo applies to cross-border transfers of your personal data, please contact our Data Protection Officer using the details in Section 13.

12 Changes to This Privacy Policy

betlivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

For material changes — those that significantly affect how your personal data is collected, used, or shared — betlivo will provide at least 7 days' advance notice via email to your registered email address and via an in-platform notification when you next log in to your betlivo account.

Your continued use of the betlivo platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you must stop using the platform and contact our support team to close your account before the effective date.

13 Contact & Data Protection Officer

betlivo has appointed a Data Protection Officer (DPO) responsible for overseeing all data privacy matters in compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by betlivo, please contact the DPO using the details below:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe betlivo has violated your data privacy rights. The NPC may be contacted at its official website and offices in Pasay City, Metro Manila. betlivo encourages you to reach out to us directly first — most concerns can be resolved quickly through our 24/7 support team.